Helping individuals recover compromised, hacked, disabled or suspended accounts, recover lost data, assess security risks, and better protect their digital lives.
Personal cases, professional pedigree — our clients sit inside some of the world's largest companies.
Pick the one that sounds closest. Expand it to see what's involved, then start an assessment.
Hacked, locked, suspended or compromised accounts.
Almost always recoverable if you move quickly and can prove ownership. We check what access remains, what recovery route the platform still honours, and rebuild the ownership evidence before escalating. The longer the recovery email stays in someone else's hands, the harder it gets.
Hide detailsDeleted photos, documents, files or other digital information.
Recoverability depends on the device, the storage type and what has happened since the loss. The first step is to stop further writes to the storage and assess the condition — before anything is attempted. Failing drives get imaged first; deleted files depend on whether the space was reused.
Hide detailsSuspicious activity, malware concerns or unusual device behaviour.
Unexplained battery drain, pop-ups, apps you don't recognise, or a phone that feels "watched" usually means something is running that shouldn't be. We audit the device, identify what's installed and persistent, and reset credentials across everything linked to it — because a compromised device usually means compromised accounts too.
Hide detailsPhishing links, suspicious emails, scams and fraudulent websites.
Speed matters more here than anywhere else. What you clicked determines what was exposed — session tokens, credentials, or payment details. We work out the blast radius, kill the active sessions, and change what needs changing in the right order so nothing re-opens.
Hide detailsFake brokers, investment schemes and romance scams.
Money that has already moved is traceable, not gone. We follow the trail — on-chain if it was crypto, through the payment rail if it wasn't — identify where it was cashed out, and build a documented case against that exit point. Partial recovery is common; total loss usually means nobody looked in time.
Hide detailsNot sure what category your situation belongs to?
Most people don't know which box they fit in, and it genuinely doesn't matter at this stage. Describe what happened in your own words — however messy — and we'll work out which specialist should see it. There's no wrong answer and no obligation to proceed.
Hide detailsFour practice areas. One specialist team. Every case begins with an assessment.
We assess what happened, what access remains, and which recovery routes are genuinely open.
Tracing money lost to fake brokers, investment schemes and online scammers.
Lost data isn't always gone forever. It depends on the device and what happened after.
Find the weak points before someone else does, and lock your digital life down.
Three questions to point you at the right starting point. This is an intake and triage tool — it does not scan anything or test your accounts.
Nothing you select here is submitted until you choose to start an assessment.
Four stages, in order, with no surprises.
Describe the problem and hand over whatever evidence you have — screenshots, transaction IDs, emails.
We review the situation, map what's recoverable, and send a written plan with a fixed quote.
Once you approve, we execute and keep you updated at each milestone.
Afterwards we harden the affected accounts and devices so it doesn't happen twice.
Not a hacker marketplace. Not a call centre. A specialist team that tells you the truth and then does the work.
Know what actually happened before deciding what to do next. Diagnosis beats guesswork.
No flat rate card — an account recovery isn't priced like a three-month fund trace. You get a fixed quote in writing first.
Getting access back is half of it. We harden everything afterwards so it holds.
Four specialists on one assessment desk in London. You'll know exactly who is handling your case.
Runs the desk. Decides what's actually recoverable.
The person most clients end up talking to.
Handles drives, storage and anything physical.
Builds the paperwork that moves money back.
No standard rate card. Fees depend entirely on the type of case — so you get a fixed quote before anything starts.
A suspended account and a three-month fund trace are not the same job. The quote reflects the actual work involved.
You approve a written quote before work begins. It doesn't move halfway through.
Where money is recovered, part of the fee is tied to what actually comes back.
No hidden fees · Never upfront to a personal wallet · Invoiced before work begins
"My page had 40k followers and it vanished overnight. They found it in two days and told me exactly what the attacker had done."
"I'd already been burned twice by 'recovery agents'. DigitalSafeX were the first ones who explained the fees before asking for a cent."
"They told me upfront that full recovery might not happen. It did — but the honesty is what made me trust them."
"One phishing click cost me my work email. Secured within a week and they set up 2FA properly this time."
No — and anyone who says otherwise is guessing. It depends on the platform, how much access you still have, and what evidence of ownership exists. That said, roughly 94% of the cases we assess turn out to have a workable route. You'll know which bucket you're in before you pay.
Crypto is traceable, not invisible. Every transfer sits on a public ledger forever. We follow the chain from your wallet to the destination, identify where it was cashed out, and pursue the exchange or payment rail involved. It's slow, and partial in many cases — but it's real.
Generally, no. We don't need your password or your 2FA codes. Anyone demanding both without explanation is a red flag. We'll tell you precisely what's needed for your specific case.
We guarantee the process, not the universe. You get a written assessment, a fixed quote and honest odds before committing. If your case is weak, we'll say so and save you the money.
You get a reply within about four hours. We ask a few targeted questions, review what you send, then return a written plan with options, timeline and cost. You decide.
Tell DigitalSafeX what happened. You'll have an answer within four hours.
Secure. Recover. Protect.
Each area starts the same way: you tell us what happened, we assess it, then you get a fixed written quote. No guesswork, no vague promises.
Hacked, locked, suspended or stolen accounts. We rebuild the ownership case, find the escalation route that actually gets answered, and get you back in.
Money lost to fake brokers, fake dashboards, romance scams and cloned platforms. We trace it, document it, and pursue the exit point.
Deleted files, corrupted drives, failing storage. The single most important rule: stop using the device. Every write reduces your odds.
The audit that stops the next incident. We find what's exposed, close it, and set you up so it stays closed.
Most people don't know which category they fall into. Describe what happened and we'll route it to the right specialist.
You always know what stage you're at, what's being done, and what it costs. That's the whole point.
Fill the assessment or message us directly. Describe the problem in your own words and send whatever you have — screenshots, transaction IDs, emails, dates. Don't tidy it up; raw is fine.
Typical time: 5 minutes of your day.
A specialist reviews the file and works out what's actually recoverable. You get a written plan: what we'd do, the realistic timeline, the odds, and a fixed quote. No obligation to proceed.
Typical time: within 4 hours of your submission.
You approve the plan and the quote. Then we execute — escalations, traces, rebuilds, disputes — and update you at every milestone rather than going quiet.
Typical time: 2–7 days for accounts, 3+ weeks for funds.
Once you're back in, we harden everything: 2FA, recovery routes, backup routine, the weak link that let it happen. Then it holds.
Typical time: same day.
There's no standard rate card. Every case is priced on what it actually involves — and you get the number in writing before anything starts.
Type, complexity, evidence available and how long the trail is. A suspended account and a cross-chain fund trace aren't the same job.
Written quote, approved by you, doesn't move. If the scope changes, we tell you and re-quote — never silently.
Where money is recovered, part of the fee is tied to what actually comes back. You're not paying full price for a partial result.
No hidden fees · Never upfront to a personal wallet · Invoiced before work begins
Recovery depends on the platform, your remaining access and the evidence available. We tell you which, before you pay.
We don't need your passwords or 2FA codes. Ever. That alone separates us from most operators.
You'll understand what's being done and why, at every stage. No black boxes.
We work through official platform processes and document everything.
Five minutes now, a written plan within four hours.
DigitalSafeX is small on purpose. Every case is read by a person who knows what they're looking at — and you'll know exactly who that is.
Four people. Real roles, real specialisms. Expand any of them to read what they actually do.
Runs the assessment desk and decides what's genuinely recoverable.
Marisol runs the desk. Twelve years in security operations, most of it spent triaging incidents where the client has already been told "nothing can be done". Her job is the unglamorous one: read the entire file, work out what's actually still possible, and put it in writing. She's the reason cases get realistic timelines instead of optimistic ones. Speaks English and Spanish.
Handles first contact, status updates and the honest conversations.
Austine is the person most clients end up talking to. He came out of software engineering and moved into security work after watching how badly ordinary people get treated when something goes wrong. He handles the communication side of every case — the first reply, the progress updates, and the awkward conversations where the news isn't good. If you message DigitalSafeX, you'll almost certainly be speaking to him.
Anything physical — drives, storage, phones, forensic imaging.
Daniel handles everything physical: failed drives, corrupted storage, phones that won't boot, and machines that need imaging before anyone touches them. He came from a forensics background and is obsessive about write-protection. His rule is simple — copy the drive before you poke at it, because you only get one clean shot at a dying disk.
Builds the documentation that actually moves money back.
Ana deals with the paperwork that matters: disputes, chargebacks, regulator complaints and police filings. She spent years in financial services before crossing over, and she knows exactly which documents make a case stand up and which ones get it thrown out. If your case needs a dossier, a timeline or a formal complaint drafted properly, Ana builds it.
Diagnosis comes first. If your case is weak, we say so before you've paid anything.
Written, approved, and it doesn't drift. Scope changes get re-quoted, never absorbed silently.
Getting access back is half the job. Hardening everything afterwards is the other half.
Our assessment floor in London. No stock imagery — this is where cases actually get worked.
Your case gets read by a person, not a queue.
Anonymised cases and client experiences, so you can judge the work rather than the marketing.
"My page had 40k followers and it vanished overnight. They found it in two days and told me exactly what the attacker had done. Worth every cent."
"I'd already been burned twice by 'recovery agents'. DigitalSafeX were the first ones who explained the fees before asking for a cent."
"They told me upfront that full recovery might not happen. It did — but the honesty is what made me trust them."
"One phishing click cost me my work email. Secured within a week and they set up 2FA properly this time."
"My phone was doing strange things and I had no idea why. Turned out to be three sketchy apps. Clean now."
"Eleven years of photos on a drive that was clicking. They imaged it first instead of poking at it. All back."
Honest verdict, fixed quote, no obligation.
The questions people ask before they trust us with a case. All of them, including the awkward ones.
No — and anyone who says otherwise is guessing. It depends on the platform, how much access you still have, and what evidence of ownership exists. That said, roughly 94% of the cases we assess turn out to have a workable route. You'll know which bucket you're in before you pay.
Crypto is traceable, not invisible. Every transfer sits on a public ledger forever. We follow the chain from your wallet to the destination, identify where it was cashed out, and pursue the exchange or payment rail involved. It's slow, and partial in many cases — but it's real.
Generally, no. We don't need your password or your 2FA codes. Anyone demanding both without explanation is a red flag. We'll tell you precisely what's needed for your specific case.
We guarantee the process, not the universe. You get a written assessment, a fixed quote and honest odds before committing. If your case is weak, we'll say so and save you the money.
You get a reply within about four hours. We ask a few targeted questions, review what you send, then return a written plan with options, timeline and cost. You decide. No pressure, no upsell calls.
Account recoveries typically run 2–7 days. Fund traces run longer — three weeks is normal, some take months. Data recovery can be as fast as 24 hours. You'll get a realistic timeline in the assessment, not a fantasy one.
Yes. We work to UK GDPR standards, sign an NDA on request, and never share your case or data with third parties. Case files are anonymised wherever we publish anything.
Fair question — you've earned the right to ask. Three differences: we don't need your credentials, we invoice you before work rather than demanding crypto to a personal wallet, and we put the fee in writing before you commit to anything.
Our office is in London, and part of the team works across the EU and Asia — which is why someone is usually awake when you message. Full address and contact details are in the footer.
We work through the platform's own processes — and we know which escalations actually get answered, which is most of the battle. Nothing magic, just knowing the routes and documenting properly.
Bank transfer or card, invoiced before any work starts. On funds cases where crypto is involved, the success portion can be settled in crypto if you prefer — but always to the business, never to a personal wallet.
You keep the assessment and the work we did. On funds cases you pay no success portion if nothing is recovered. On account cases the fee covers the work either way — that's the trade: you're paying for expertise, not a lottery ticket.
You don't need to know the terminology. Tell us what happened and we'll take it from there.
The fastest route is a message. The most thorough is the assessment. Both reach the same team.
You'll get a case reference you can quote in any channel, and a specialist review within four hours.
Your case reference is below. Keep it — quote it if you message us and we'll pull your file straight up.
A specialist will review this within 4 hours. Want to speed it up? Message us now and mention your reference.