Account · Suspension · Funds · Device
Hacked or disabled accounts, drained wallets, fake brokers, compromised devices. We assess your case free, tell you honestly what's recoverable, and go get it.
Clients and teams we've worked alongside have accounts at
Start here
Tap the one that fits. You'll see exactly what we do about it — and how long it usually takes.
Instagram, Facebook, Gmail, TikTok, WhatsApp — locked out, or someone else is inside.
We start with a session and device audit, identify the entry point, then run the platform's recovery route with the right evidence pack attached. Business pages and verified accounts get a priority lane.
Assess my case →Instagram, TikTok, Facebook, X, LinkedIn, YouTube — disabled with no clear reason, or an appeal already refused.
We diagnose the actual trigger first, then build the appeal the way the platform actually reads it — identity match, ownership and originality evidence. Appeals already refused get a different route, because resending the same form is why most people stay locked out.
Assess my case →Fake broker, rug pull, wrong-address transfer, or a wallet drained overnight.
We trace the movement on-chain, build a transaction map, flag the receiving wallets, and pursue every available route: exchange liaison, chain-level tracing, and where it applies, a formal dispute pack.
Assess my case →Deposits went in, withdrawals never came, then they asked for "tax" to release it.
We profile the platform against known operators, map the payment rails used, and assemble a filing-ready case file. Then we stop the second wave — the "recovery agent" that comes for you after.
Assess my case →Pop-ups, spyware, a remote-access tool, or a "tech support" login you didn't expect.
Full sweep: remote-access tools, persistence entries, browser extensions, credential stores. We remove, harden, and hand you a plain-English report of what was on there and how it got in.
Assess my case →Bank transfer, card, PayPal, gift card or open banking — and it's recent.
Speed matters. We build the dispute and chargeback pack, walk you through the bank's escalation ladder, and keep the paper trail in one file so nothing gets lost between departments.
Assess my case →Page takeover, cloned storefront, domain hijack, or staff credentials leaked.
Containment first, then recovery: admin access restored, the clone reported and delisted, domain records corrected, and every staff credential rotated in the right order.
Assess my case →What we do
Hacked, suspended and disabled accounts restored to you.
Read more → 📊On-chain and off-chain pursuit with a real paper trail.
Read more → 🧰Malware out, hardening in, nothing left behind.
Read more → ⚖️Chargebacks, complaints and regulator filings.
Read more →How it runs
You submit the form and send it to us on WhatsApp or Telegram in the same move. We read it and come back with a straight read.
One figure for your case type. No rate card, no sliding tiers, no surprise additions halfway through.
We run the recovery and keep you updated at agreed checkpoints — not silence followed by an invoice.
You get the account or funds back, plus the fix that stops the second wave landing on you.
Who we are
Founded in 2020 and operating out of London, working cases across four continents. Small team, deliberately — you speak to the person working your file.
Reviews
★★★★★"Lost my Instagram and the linked business page. Back in six days, and they found the exact device that got in."
★★★★★"£14k into a fake broker. They traced it, built the file, and my bank actually moved once it was laid out properly."
★★★★★"Two years of pop-ups and a remote tool I never agreed to. Gone in an afternoon. Report was genuinely readable."
Tell us what happened. If it isn't recoverable, we'll say so.
About us
A small London team that took the recovery job seriously when most of the market was still guessing.
DigitalSafeX started in 2020 out of a simple frustration: people who had already been scammed were being hit again, often within weeks, by the next set of hands out. The first loss was the bait. The "recovery agent" was the hook.
So we built the thing the market was missing — a recovery operation that starts with an honest assessment instead of a sales pitch, quotes one figure for the case, and then hands you a device that's actually hardened afterwards.
Every case is read by a human before it's quoted. Nothing is outsourced to a call centre, and nothing is sold to you that your case doesn't need. If a cheaper route exists, we'll tell you and point you at it.
We work across account recovery and appeals, on-chain and off-chain tracing, device forensics, and formal dispute work. Four disciplines, one file, one point of contact.
To be the name people are pointed to when something goes wrong digitally — and the one that actually answers.
Recover what was taken, protect what's left, and never let the second wave land on the same person twice.
Meet the team
You deal with the person working your case — not a rotating queue.
Head of Case Assessment
Marisol reads every case before it's quoted. Nine years in SOC and incident-response work before joining, and the person who decides what's realistic and what isn't.
She built our triage model — the reason you get a straight answer instead of a pitch. She also owns dispute and chargeback packaging, the paperwork that makes banks move.
Cybersecurity & Client Communications
Austine is the voice on most of our WhatsApp and Telegram threads. Background in network security and a decade of frontline client work, which is an unusual combination and the reason clients actually relax mid-conversation.
He runs the initial technical read on new cases and translates it into plain English.
Device & Data Security
Daniel handles the forensics: what got onto the device, how it got there, and what has to be rotated before you're safe again.
Eight years across endpoint security and mobile forensics. If a remote-access tool is hiding somewhere, he'll find it.
Standards
One figure for your case type, agreed before work starts.
Checkpoints agreed up front. You always know where the file stands.
We take what the case needs and nothing else.
Post-recovery cover while everything settles.
One person owns your file end to end.
Nothing added to your invoice mid-case.
It takes two minutes and costs nothing.
Services
Eight services across four disciplines. Every one starts with the same free assessment.
Locked-out or hijacked social, email and business accounts, restored to your control.
Disabled, suspended or permanently banned accounts on any social platform — including appeals already refused.
Follow the money on-chain and apply pressure where it lands.
Deposits in, withdrawals blocked, and the "release fee" demand.
Remote-access tools, persistence entries, rogue extensions, credential stealers.
Card, bank transfer, PayPal and open-banking recovery routes.
Page takeovers, cloned storefronts, domain hijacks, staff credential leaks.
The full sweep — every account, device and recovery route you've got.
That's what the assessment is for. Describe it badly — we'll work it out.
Get assessed free
Timelines
Assessment read, straight answer back. Usually same day.
Quote agreed, evidence collected, work begins.
Active recovery with written checkpoints at agreed intervals.
Handover, hardening, 30-day support window.
Free assessment, fixed quote, no obligation.
Reviews
Real cases, real outcomes, told the way they told us.
★★★★★"Lost my Instagram and the linked business page. Back in six days, and they found the exact device that got in. I'd been round the houses with platform support for three weeks."
★★★★★"£14k into a fake broker. They traced it, built the file, and my bank actually moved once it was laid out properly. Worth every penny of the fee."
★★★★★"My TikTok was disabled over a false copyright claim and four appeals went nowhere. They rebuilt the whole thing from a different angle and it came back in eleven days."
★★★★★"Two years of pop-ups and a remote tool I never agreed to. Gone in an afternoon. The report was genuinely readable, which I did not expect."
★★★★★"Our Shopify store got cloned and started taking orders. It was reported and delisted fast, then the whole team was walked through rotating credentials."
★★★★★"I'd already been hit by one 'recovery agent' before these guys. They spotted the second attempt coming and talked me out of it. That alone paid for the case."
★★★★★"Honest quote, honest timeline, and when one route dead-ended they told me straight away instead of stringing it out. Rare."
★★★★★"My mother's laptop had a 'tech support' login running for months. It got cleaned, hardened, and a simple routine set up she can actually follow."
★★★★★"Wallet drained at 2am. Every hop was mapped and a pack was with the exchange by the next afternoon. Recovered most of it."
Free assessment, no obligation.
FAQ
If yours isn't here, message us — you'll get a real answer, not a brochure.
Yes. You send the details, we read them, and we come back with a straight read on whether your case is worth pursuing. No card, no deposit, no obligation.
Often, yes. Most refusals happen because the appeal goes back through the exact form that already failed. We diagnose the real trigger first, then build the appeal properly and escalate it down a different route. Accounts refused three or four times still get recovered.
Yes — Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Pinterest, Snapchat, Threads and the rest. The process differs per platform, which is most of the work. Business pages, verified accounts and creator accounts are all routine.
It varies by case type and complexity, so we don't run a rate card. You get one figure for your case, agreed before any work starts, and it doesn't move afterwards.
We tell you, and we tell you early. Sometimes that's on the first read, sometimes it's a fortnight in when a route closes. Either way you hear it from us before it becomes a surprise.
Device work is usually 1–4 days. Account recovery is typically 2–9 days. Suspension appeals run 2–14 days depending on the platform. Fund tracing is the long one — 5 to 30 days depending on how far the money travelled and how cooperative the endpoints are.
You often can't, which is the whole problem. Send us the conversation and the details of the first scam — we'll screen the second one for free as part of the assessment.
For most cases, yes — temporarily. If we're inside an account we need access. Where it's avoidable we'll walk you through granting access without handing credentials over. Anything sensitive gets rotated once we're done.
Because a form alone is slow — you'd be waiting on us to reach out first, and on a suspended account or an active hijack, days matter. Submitting pushes your file straight into our chat with everything already filled in, so we're working on it the moment you hit send.
Sometimes. If the receiving address belongs to an exchange, there's a real route. If it's a self-custody wallet with an uncooperative owner, it's harder — but the tracing still gives you something to work with.
Yes. Page takeovers, cloned storefronts, domain hijacks and staff credential leaks. Business cases get a containment-first approach because the clock matters more than the paperwork.
Whatever you've got: screenshots, transaction hashes, emails, platform tickets, the original scam conversation. Messy is fine. We'll tell you what's missing.
No. We're a recovery and security operation. We prepare filings and dispute packs to the standard a bank or regulator expects, and we'll tell you when a solicitor is genuinely the better route.
We've worked cases in 41 countries. The UK, EU, US and Canada are routine. Most other jurisdictions are workable — the constraints are usually the local bank's process, not us.
Handover, then hardening: two-factor on every critical login, recovery routes locked down, sessions cleared, and a written routine so the same door isn't left open. Then a 30-day support window.
Always. WhatsApp or Telegram, whichever you prefer — links are on the contact page and in the round button bottom-right.
Describe it badly. We'll work out what you're dealing with.
Contact
Two minutes to fill in. Free to submit. You'll get a case reference and go straight into our chat.
Reference DSX-00000 — quote it on any message and you'll skip the queue.
We've opened the chat for you. If it didn't open, tap the button below — your details are already written into the message.
We read every submission by hand. Expect a reply within a few hours during UK daytime, next morning otherwise.
Legal
Last updated: October 2026
Only what your case needs: the details you submit in the assessment form, the contact method you choose, and any evidence you send us afterwards (screenshots, transaction hashes, platform tickets).
To assess, quote and work your case, and to keep a record of what was done in case something needs revisiting inside the 30-day support window.
Form submissions are delivered to our case inbox by our form processor. Case files are held by the team member handling your case.
Case records are kept while the file is open plus a reasonable period afterwards, then deleted on request.
We don't sell your data. Where a case requires it, relevant details are shared with the bank, platform or exchange involved — and only the parts they need.
This site uses no tracking cookies. A small amount of local browser storage is used to remember your case reference so the form doesn't lose your place.
Ask us for a copy of your file, ask us to correct it, or ask us to delete it. Email info@digitalsafex.com.
Legal
Last updated: October 2026
DigitalSafeX provides recovery, tracing, device-security and dispute-support services for individuals and businesses who have been affected by fraud or account compromise.
Assessment is free and carries no obligation. It is an opinion based on the information you supply, not a guarantee of outcome.
Fees vary by case type and are quoted per case. The quoted figure is fixed for the scope agreed and is confirmed in writing before work begins.
You agree to supply accurate information and any evidence reasonably requested. Cases where material facts are withheld can change scope mid-file.
Recovery depends on third parties — banks, platforms, exchanges, counterparties. We pursue every available route; the decision-maker is usually not us.
Covered by our Refund Policy.
Our liability is limited to the fees paid for the case in question.
info@digitalsafex.com · Second Floor, 145–157 St John Street, London EC1V 4PY.
Legal
Last updated: October 2026
Change your mind before we begin active work and you're refunded in full, minus any third-party cost already incurred on your behalf.
Work is quoted per case, not per hour, so there's no running clock. If a case closes early because a route dead-ends, we refund the unused portion pro rata.
Where no recovery is achieved, the outcome depends on the stage reached. Device work that completes is chargeable; tracing that produces a usable file is chargeable. Full detail is confirmed in your written quote.
If your case turns out to be materially different from what was described, we re-quote before continuing. Nothing is added to your invoice without your agreement.
Back to the original payment method, within 5–10 working days of agreement.
Email info@digitalsafex.com with your case reference.
